Poor cellular services irk Reliance subscribers

IRFAN RASHID
SRINAGAR: Following the rain and snow in Valley, cellular network Reliance has for the moment slowed its data services for its subscribers causing much inconvenience and discomfort to the Srinagarities and particularly business community.
The data services on the cellular networks have been stalled for the past four days with no clear indications whether the network would get operational in the near future.
“I work in a private marketing company and I am unsuccessful to respond the mails of my clients particularly in the late hours from my office because of the poor services by the Reliance and it has dragged me in the pool of loss,” Basharat Ahmad, a subscriber said.
He said the problem was going on for past four days and the company seems to be taking no steps to improve its network.
Cellular companies operating in Kashmir have been known for their inferior quality as far as their services are concerned. The companies have discovered a perfect alibi in the weather here as a slight drizzle shuts the services more often than not.
The quality of the cellular companies in the valley is inferior and with every slight change in weather condition, companies pretexts to become defunct.
To add insult to the injury, when a subscriber tries to contact the customer care, he is made to listen to all sorts of nonsensical music and offers and those in a little haste have no choice but to hang up and pay Re 1 for three minutes, they alleged.
“When I called the customer care, the executive on the other end of the phone informed that the ‘bad weather’ had thrown the cellular network defunct,” said Yuvesh Qureshi, a subscriber. “But the irony is that validity of packs does not get extended despite fault at their end.”
Another subscriber Faisal Rashid said the network strength of Reliance is so poor that I get the signal in specific rooms of my house not to talk about the coverage in some areas of the Srinagar city.
Reliance is a pan-India integrated GSM operator offering 2G and 3G services, and ranks the second largest mobile operator in the country.
The company’s website boasts: “Reliance Communications has established a pan-India, next generation, integrated (wireless and wireline), convergent (voice, data and video) digital network that is capable of supporting best-of-class services spanning the entire communications value chain, covering over 21,000 cities and towns and over 400,000 villages. Reliance Communications owns and operates the world’s largest next generation IP enabled connectivity infrastructure, comprising over 280,000 kilometers of fibre optic cable systems in India, USA, Europe, Middle East and the Asia Pacific region.” Ever since, floods came to Kashmir, all the companies operating here are coming up with an excuse that floods have damaged their infrastructure and the subscribers are asked to bear with whatever is on offer at the moment.
Javid Ahmad, a shopkeeper said that the voice message ‘Subscriber is not reachable’ is often heard, when one attempts to make a call. He said that even right near a mobile tower, the cell phone flashes ‘no network coverage’ on its screen. Many other subscribers said that the mobile towers disappear from the mobile screens for hours or a full day and ‘Network busy’ is often displayed when they attempt to make calls. All the efforts to reach out to the Reliance officials didn’t materialise.

http://www.risingkashmir.com/poor-cellular-services-irk-reliance-subscribers/

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